FAQ

From Québec to Your Senses, in Pure Authenticity
At Ō’NOŌK, each creation is born from a profound respect for nature and a carefully cultivated local expertise.
All our products are thoughtfully imagined, crafted, and proudly made in Québec, in harmony with the surrounding elements.Inspired by the richness of the boreal forests, the purity of the northern air, and the serenity of Québec’s landscapes, we shape sensory experiences where nature and refinement meet.
Ō’NOŌK™ is the essence of well-being, infused with wild beauty and authenticity.

Ō’NOŌK stands out with a comprehensive and authentic approach to well-being, rooted in a profound respect for nature.
Each product is thoughtfully crafted with intention, using carefully selected ingredients sourced responsibly from pure, preserved environments.

Our approach is based on conscious choices: pure formulations, authentic quality, and low environmental impact packaging.
By integrating sustainable practices at every stage of creation, we strive to offer a refined experience that benefits both you and the planet.

Yes, standard shipping is free for orders over $85 (before taxes). Please refer to our "Shipping and Delivery" page for more details.

You can check the product page to see if it’s in stock. Availability will be clearly indicated, either by the number of items in inventory or by the "Out of Stock" notice.

At Ō’NOŌK, we pay special attention to your experience. For this reason, all sales are considered final. Once your order has been shipped, we are unfortunately unable to accept returns or exchanges.

However, as long as your order has not yet been shipped, you have the option to modify or cancel it. Simply write to us promptly at: info@onook.com – our team will be happy to assist you.

If, upon delivery, an item arrives damaged or broken, please send us a photo to the same address. We will handle the situation promptly to ensure that your Ō’NOŌK moment remains as serene as it should be.

Processing and Shipping Times

Our shipping times may vary depending on order volume. During peak periods - such as the holiday season or promotional events - a high volume of orders may lead to a processing time of up to 5 business days before your package is shipped.

Outside of these exceptional periods, we are committed to preparing and shipping your order within 24 to 72 hours.

Thank you for your patience and trust.

Our products are available directly here on onook.com, as well as through our retail partners across Canada.

To discover the full list of our points of sale, we invite you to check out the "Retail Locations" section.