Refund Policy & Order Management
At Ō’NOŌK, product quality and customer satisfaction are at the heart of our values. That said, please review the following terms before completing your purchase.
Final Sale
All purchases made through our online store are considered final. No returns or exchanges will be accepted once an order has been shipped. This policy is in place to preserve the integrity of our products and ensure the safety and traceability of shipments.
Order Cancellation or Modification
You may cancel or modify your order only if it has not yet been processed for shipping. To do so, please contact us as soon as possible at:
info@onook.com
Damaged Product During Shipping
In the rare event that a product—such as a candle—is damaged or broken during transport, please send us a photo of the affected item along with your order details.
We will promptly assess the situation and take the necessary steps to resolve the issue as quickly as possible.
